How to Make a Claim on Connexx

If a parcel is lost or arrives damaged, you can submit a claim in Connexx in a couple of minutes. Watch the video below, or follow the steps.

Select a shipment and click on "Get Support"
Choose Lost or Damaged
Confirm eligibility
Connexx checks the parcel's tracking history and confirms your claim can go ahead.
Fill in the details
Describe the goods and packaging, enter your claim value, and upload supporting evidence such as proof of value.
Review and submit
Check the details and click Submit request. You can also save a draft and finish later.
Track your claim
Follow your claim on the Support Cases page. We will email you updates, and you can reply to those emails to message the team.